Store Policy

Custom Order Policy

As part of our custom order policy, a 50% deposit of the quoted price is required upon confirmation of the order. This deposit secures your spot in our production schedule and enables us to begin the crafting process. Once your custom piece is completed, we will share images and updates with you to ensure it exceeds your expectations. Before shipment, the remaining 50% of the quoted price must be settled to finalize your order.

Rest assured, our team is dedicated to delivering the highest quality craftsmanship and a seamless custom jewelry experience. We value your trust in us and look forward to creating something truly exceptional for you.

Returns

We understand that sometimes a return may be necessary, and we are committed to ensuring a hassle-free experience. Our return policy is designed to handle each case individually, tailoring solutions to meet the specific needs of our valued customers. If you find yourself unsatisfied with your purchase, please reach out to us within 30 days of receiving your order. We will carefully assess your situation and work with you to find the best resolution. Whether it's an exchange, store credit, or a refund, we aim to ensure that you are delighted with your jewelry and our service. Rest assured that we are here to listen, understand, and provide the most satisfactory outcome for you.

Thank you for choosing Chima Jewelry Co. We value your trust in our craftsmanship and are committed to creating an exceptional experience every step of the way.

Fair Pricing Guarantee

We take immense pride in offering our valued customers the 'Fair Pricing Guarantee.' We believe that everyone deserves the opportunity to adorn themselves with exquisite jewelry without compromising on quality or affordability. Our pricing structure is transparent and ensures the best value for your investment. We take into account several factors, including metal weight and purity, stone size and quality, and the craftsmanship involved in creating each piece. By doing so, we are committed to providing competitive prices that stand out among our industry peers.

Rest assured, every jewelry piece you choose from us is thoughtfully priced, reflecting the genuine value of its materials and craftsmanship. With our 'Fair Pricing Guarantee,' you can shop with confidence, knowing that you are receiving the finest jewelry at prices that bring a smile to your face.

Thank you for entrusting us with your jewelry desires. We look forward to serving you with unparalleled craftsmanship, timeless beauty, and a commitment to fairness in every aspect of our business.